FAQ

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  • Coiniverse is a mobile application and a platform designed for coin collectors and mints around the world. It allows collectors to manage, discover, and expand their collections while connecting with enthusiasts worldwide.

    For mints, Coiniverse provides a unique opportunity to connect and showcase their coin masterpieces to a global community, making Coiniverse a holistic hub for all things coin-related.

    Whether you're a novice collector or a seasoned numismatist, Coiniverse brings the world of coin collecting right to your fingertips.

  • Coiniverse offers features such as comprehensive collection management, a global coin database, an interactive community, a mint showcase, a shop, and a coin scanner.

  • Coiniverse Club (former Pro) is our premium subscription service offering additional features such as Coin AI, coin value estimations, in-depth collection statistics, exclusive content articles, Coin release calendar and more.

  • To subscribe to Coiniverse Club, open your Coiniverse app and click any content with Club tag. Follow the prompts to begin your subscription.

    For any support or inquiries, please contact hello@coiniverse.app.

  • The cost of Coiniverse Club can be found in the 'Club' section of the Coiniverse app. We offer different subscription options to best suit your needs.

  • Yes, we offer a free trial for Coiniverse Club. You can start the trial by clicking 'Club' content in the Coiniverse app.

  • Yes, you can cancel your Coiniverse Club subscription at any time. You can make the cancellation in your phone settings or on your profile settings in Coiniverse app. The cancellation will take effect at the end of your current billing cycle.

    For any support or inquiries, please contact hello@coiniverse.app.

  • You can add a coin to your collection by using the Coin Scanner feature or use Search function to add coins to your collection. You can find the Scanner and Search behind the Plus-button on the bottom of the screen.

  • Coiniverse is not just a coin collecting platform; it's a social hobby. With your social collector profile, you can share your collection with others and communicate with fellow collectors from around the world. Simply navigate to the 'My profile' section on the app to start sharing. Whether you're just beginning your coin collection journey or you're a seasoned collector, Coiniverse offers a vibrant community to enhance your experience.

  • At Coiniverse, our goal is to provide a comprehensive and detailed resource for coin collectors of all levels. We understand that coin collecting can be diverse in approach and methodology.

    The heart of Coiniverse is our coin database that is a combination of various sources. We work with mints, central banks and various companies of the world to constantly include new coins. Equally important source for our database are coin collectors worldwide as well as dedicated Coiniverse users, who have formed a taskforce to grow the database. We salute the effort of everyone helping us to make the service better and bring the stories of coins to delight everyone.

    One of the questions we often encounter is regarding how we count the total number of coins listed in our app.

    Our Counting Methodology

    Each coin in our database is unique in terms of its year, mintmark, and other distinct features such as variations in design or metal composition. These differences are crucial because they can significantly affect a coin's rarity, value, and historical significance. For instance, a coin minted in one year might be more plentiful or have a different design than the same type minted in another year.

    Why We Count This Way

    Many collectors specialize in collecting coins based on specific years, mintmarks, or distinctive attributes. For example, a collector might focus exclusively on coins from a particular mint or those that feature a specific design anomaly. Therefore, when asked about the size of their collections, these collectors often refer to the total number of individual coin variations they own, rather than simply stating a number based on generic coin types.

    Benefits to Our Users

    By counting each coin variety as a separate entry in our database:

    1. Detailed Tracking: Collectors can manage and track their collections more precisely. Each entry provides specific information about the coin's year, mint, and other characteristics, allowing for a more organized and meaningful collecting experience.

    2. Enhanced Functionality: Our app allows users to meticulously catalog their coins, including conditions, purchase details, and personal notes on each item. This level of detail helps in creating a more tailored and useful collecting tool.

    3. Accurate Valuation and Analysis: With detailed entries for each coin variation, collectors can get more accurate insights into the value trends and rarity of their coins, aiding in making informed decisions about purchases or sales.

    We believe this approach not only aligns with the practices of many seasoned collectors but also enriches the collecting experience by providing a richer, more detailed view of each collector's unique assemblage. Coiniverse is committed to supporting the diverse needs of the coin collecting community, and our counting method is designed to reflect and accommodate the depth and variety inherent in the hobby.

  • For further support or inquiries, please contact our customer support team at hello@coiniverse.app

Buying coins in Coiniverse

  • Yes, Coiniverse features a developing marketplace with growing possibilities for buying coins. In our shop section, you can discover the latest coin releases from Coiniverse member mints. Some coins are available for order from the mints' shops, while others can be purchased directly in Coiniverse. Each product card provides options for buying, payment, and delivery details to guide you through your purchase process.

  • An NFT, or Non-Fungible Token, is a digital proof of ownership and authenticity for your coin. When you purchase a coin that includes an NFT, this digital asset verifies your ownership on a secure blockchain.

    The availability of an NFT with your coin will be clearly mentioned in the item's description.

    If your purchase comes with an NFT, here’s what happens after you receive your physical coin:

    1. If you provided a crypto wallet address during the purchase process, your NFT will be added there automatically. This will take a couple of days.

    2. If you don't have a crypto wallet, no problem! We will store your NFT and whenever you're ready to take the next step, you can set up your personal crypto wallet and notify us via the Coiniverse app or email at hello@coiniverse.app. We will then securely transfer your NFT to your personal wallet, ensuring you have full control over your digital asset.

    Whether your NFT is directly added to your wallet or stored by Coiniverse you have complete flexibility and support in managing your digital proof of ownership.

  • Currently, our marketplace is in development, and the ability to sell or swap coins directly within Coiniverse is not available yet. However, we are actively working on expanding our platform's capabilities, and the option to sell or swap coins will be introduced in the future. Keep an eye on our updates for new features!

  • If the product can be ordered directly from Coiniverse, you can find “Buy now” button in the product page. Click on the 'Buy Now' button. Follow the prompts to complete your transaction.

  • You can Find Delivery terms that contains all information about, payments, delivery options, return policy and contact information here

  • If you have any questions about your order, please send us a message at hello@coiniverse.app and our customer service will help you with any matters.

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